|We were happy with our online purchasing experience and the items arrived in good time - thank you
|Very good service, order delivered quickly, and delivered nicely in the morning.
All items are in order.
...Peter J Sclater
|Website easy to use, item arrived in good order and item was delivered on the date advised at time of ordering and was well packaged.
|Good service, order arrived within a few days.
...Mr P J Webb
|Hi, Good, fast and efficient service. D. H.
|The on line ordering system was excellant and completed without any problem. Confirmation of the order and shipping details received via email again excellant.
Goods all received as specified on the advised delivery date.
So all round the service was excellant.
The only criticisim I have is the the inlet valve supplied with the particular cistern I purchased will not fit if you use the right side handed flush if the inlet is on the right as well. I am now left with a part that is of no use to me.
|I had a complaint about the original delivery but this was dealt with efficiently. I particularly liked the way you kept me informed by email on progress and delivery dates. The best service department communication I have ever had.
|Great communication and follow-up over an obsolete part. A company to trust. Many thanks.
|Within a few hours of placing my order, I received an email back informing me that the item was out of stock, both with mytub and the suppliers, and that the best expectation was 3 weeks. I received an email update when the item was back in stock, with a promise for next day delivery, which was carried out perfectly, in the morning. I feel well treated by mytub, and would happily use them again.