Prompt delivery and good communication. Confusing stock check feature which goes off to some form about nationwide distributors. I just added it to the cart and bought it from the product page, but nothing said you had it in stock. Would it have told me if it was unavailable
Overall a good service! Thanks. ...Stephen Brunton
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Excellent service, prompt and very efficient. " The John Lewis of the plumbing industry". ...Marjorie Walker
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Order delivered on time and as described.
Web page is easy to navigate although a tad basic in looks. Does the job though.
...Colin Campbell
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Amazing range of spares and the only site I could find that had the item I needed in stock. Good service and prompt delivery. My only gripe was that the delivery charge seemed a bit heavy but if you need the part you pay the price.
Thanks for your help ...Keith Hayter
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Excellent service. I ordered a couple of toilet seats with lids(TIG1461WH) that were shown on your site as no longer available, however as I was still able to go into the site and place the order I hoped/assumed that the no longer avialable notation was incorrect. I had barely placed the order and received an automated email from you before one of your sales representatives, Laurie, was on the phone explaining the error of my ways and checking stock availablity on two alternatives and which he confirmed you had in stock and that he would subsequently arrange to be dispatched. Very impressive. ...John Godfrey
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Great service, easy ordering process, good support with slight payment hick-up, rapid delivery, good quality product ...Dr Hans-Georg Wagner
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Took a while to get the part as it was not in stock and was no longer made , but was kept up to date with progress and overall a good service , Ian S ...Ian Smith
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My order was dealt with efficiently. There was a wait for the item, which was made clear when ordering, but we were kept up to date about the expected delivery date which in actual fact was sooner then expected. Would definitely use again. ...JOHN MILLS
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Good price, fast delivery, very pleased with communication and product. ...Mr Mackie
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Excellent service, although delayed we were notified by email throughout the process. ...Judith Peachey
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