|Very Good service
|Fast and efficient - items arrived even sooner than expected! Thanks.
|The product came in good time
|Great service, regular updates nice to keep me informed, will use again if i need parts for anything else.
|Regular updates on the progress of my order, arrived when planned, great service!
|Good prices but chaotic delivery. First one item had to be substituted and then another was out of stock despite being initially in stock.That was out of an order of only 3 items. All took many days.
|delivered as promised in good condition thanks
|Good clear web site. Processed and delivered order promptly.
Thanks very much.
The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
|Goods received in good time, thanks.