My Tub experienced difficulties in sourcing one item on my order although it was advertised as being stocked on their website. However, I was kept informed at all times of progress in tracking it down and, where estimated times for fulfilment of the order were exceeded, an explanation and revised eta was always forthcoming unprompted. Excellent communications meant that this is a firm I would deal with again without hesitation
...Jonathan Mosse Renovations
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Arrived on time. No problems.
...David Hamilton
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PCB part safely received and fitted by plumber. Pump restored to good working order thank you.
...Peter Moore
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Thank you for promptly getting my order to me over the Xmas period.
will be using your company again.
...Brian Hook
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.
...Bernard Adams
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Needed two deliveries to complete the order, but other than that this was a good service.
...Martin Smith
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We’re very pleased with our purchases. The service we received from yourselves was excellent.
...Jane Middleton - Mrs
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Order arrived on time as promised. Thanks, good service.
...Neil Westwell
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Service was very good
and I was kept informed of delivery updates.
Though I think they where let down by
there suppliers
...Ronald Shore-Marston
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Thanks ladies for your prompt help and support, i will definitely use MY TUB again-Have a great Christmas! Pete Irwin.
...PETE IRWIN
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£
£193.66 
