|On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
|brilliant service - very pleased thanks
|I was very pleased with the quick and efficient way in which my order with Mytub was processed. Many thanks.
... c wilson
|I am happy with my purchase.
Good communication by seller including delivery date straight after purchase.
Item delivered as information provided.
Nothing to fault
...Radoslaw Gugnowski - RMG CONSTRUCTION LIMITED
|Order received now. All good, but cant believe how long it took to arrive. Customer service was excellent though.
|Great service and fast delivery. Product well priced and good selection to choose from. Web site on ipad easy to navigate.
|Many thanks to Jeanette and Christine for all their help.
I will happily recommend My Tub
|Excellent from original enquiry to delivery. Good email communication and delivery on the day specified. Will definitely use again.
|good communications, very helpfull
would use again.
|Great service and prices, but would welcome the option of a fast delivery service e.g. Royal Mail Special Delivery, they will get any parcel most places in the UK, including Aberdeen before 12 noon the next day. The lack of this service meant I had to go to someone else for the electrodes I would otherwise have bought from yourselves.