Excellent service Prompt response. Keeps you updated at every stage. Couldnt fault it. However I didnt pay attention. Because it showed two items I wrongly assumed two were being supplied . It clearly says the price is for one! Lesson learned, Ill be ordering another.😃 ...Mrs D Small
|
Communication was excellent and although the part was obsolete, every effort was made to fulfil the order. ...Paul McSparron
|
Excellent service as usual, communication great despite a delay in getting part, well done and thank you ...AJS Heating
|
This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really. ...Ian Grosvenor
|
excellent service - couldnt fault it
...cosmo leisure
|
Sir/Madam,
I run a relatively small maintenance company where cost/profit ratio is king. I am also new to "my Tub." I placed my first order, today, over the internet, a lady called me back to ensure I was receiving best value for money for my requirements.
The lady suggested a change which I was very happy with, which means as a result I felt extremely valued and not just a number.
Now I will go to you guys first without question.
Thank my congratulations on running a very impressive company ...Dave Turner
|
Easy web site to navigate and order. Fast delivery and excellent communication on order status. Superb Customer experience and service. Definitely recommend and will use again!! ...George M Bish
|
I found your staff to be friendly, and were extremely helpful, but thought that the P&P was a bit on the expensive side. ...michael shearing
|
Ordered 20th September & money taken immediately. Problems with getting product so not delivered for 2 whole weeks. Good price & good updates given but why not charge when product ships ...G Reynolds
|
Very helpful staff, order arrived on the confirmation date ...Gardner BTC LTD
|