Excellent service. Will use again. They sourced a difficult part to find and delivered it within a few days. 5 stars 🙂
...Marc McLean - PlumbRite
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.
...Bernard Adams
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superb service, frequent contact and updates and speedy service. would definitely use again thanks
...jeemy - jawl architects
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Excellent service, item quickly dispatched. Website needs to updated to show quantity in pack is actually 4 rather than 1.
...Paul Gibson
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Excellent Service. Thank you
...Kevin Lester
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Excellent service, the order arrived on the advised date and the regular order progress updates were very much appreciated.
Kind Regards
Roddy MacKinnon
...R Mackinnon
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I ordered a Potterton 6002 boiler controller and it arrived a couple of days later. Excellent comms with emails to confirm order, delivery dates etc. Smooth and hassle free service. Recommended retailer!
...Shyam Valand
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Once again, very satisfied with cost, service & communication. Many thanks.
...M.E. Williams
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Excellent service, pleasure to deal with. Defeated by manufacturers problems but only after exhausting all avenues.
...Ian Smith
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Sir/Madam,
I run a relatively small maintenance company where cost/profit ratio is king. I am also new to "my Tub." I placed my first order, today, over the internet, a lady called me back to ensure I was receiving best value for money for my requirements.
The lady suggested a change which I was very happy with, which means as a result I felt extremely valued and not just a number.
Now I will go to you guys first without question.
Thank my congratulations on running a very impressive company
...Dave Turner
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£
£114.64 
