|Bit of a muddle on delivery which meant I stayed in for best part of a day but 3rd time lucky. Advice to others: always check first thing if item on the van on deliivery day. Otherwise the product and service were excellent.
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Good evening, I am sorry about the delivery mix up. I am also sorry we did not apologize at the time.
|Superb service as always.
...Steve Faley - Ondemand Plumbing
|The website desktop version used made it easy to find the product required. All the information needed to make a decision on purchase was displayed. Once the order was placed I was disappointed to find that the product was not available for prompt delivery and the email I received indicated that an order could be placed at additional cost of £6 VAT which I was not prepared to pay so asked for my order to be cancelled. I was then contacted by a very helpful lady, Christine, so said that a purchase order could be placed at no additional cost so my order was not cancelled. Shortly after that I received notification that the product would be delivered on a specified day which indeed it was. As a result I am very likely to use mytub for future orders and recommend them as a reliable and econom
|The item ordered arrived promptly on the date stated and was as specified. The price of the item was very competitive particularly when taking the free delivery into account. Very happy with the service provided by MyTub.
|Thank you for the rapid delivery of a part that I was not expecting for at least a couple more weeks. excellent service. Tony Wright
|Good communications from MyTub to let me know that parts would be delayed as not in stock. Responded to my queries v quickly.
|A very good service and price
...Theodoulos Andreas Theodoulou
|Excellent communication from pre-order enquiries to after sales when one item arrived damaged. Item was quickly replaced and supplier chased when delivery not on the date specified. Thank you for a friendly, professional and responsive service.
|Was rather disturbed initially that the order would be delayed some two weeks or so. It was not an issue for me at the time as I keep spares of this rather unreliable and fragile item. However, if I did have a faulty part, I would have had much inconvenience.
Service itself was great. i was always kept in the loop about the order from MyTub who eventually delivered.
...Michael F Jones
|Excellent communication will re order
...Marcus Sutton - K.Sutton