|Toilet seats were poor quality. Dont think they were genuine roca toilet seats as advertised.
------------- ------------- ---------------
I have spoken with the delivering branch and these are indeed genuine Roca products.
You are very welcome to return them for a full refund.
I will be calling Roca today to give them your feedback and ask their comments.
|Brilliant service. Excellent comms. I would most certainly use you again.
|A good experience thanks, a speedy delivery at a good price. I was suprised that the item was delivered by Plumb Centre, but if that is the way your network works, then thats fine.
|Excellent communication system - my order had quite a number of lines on it so several deliveries.
My only small criticism is with the plumb centre order picking - all small items were just dumped into one big plastic bag, thus a large number of pipe fittings, inserts of various sizes etc all loose together in one bag. When we de-kitted and checked the contents to the delivery note there were a couple of shortages.
Again, comms with yourselves was very good during process. Issue resolved as I just walked up to the plumb centre branch and picked up the shortages.
Otherwise, will certainly recommend mytub in the future and likely use yourselves again.
|Straightforward website and I congratulate you on your order tracking system. Many thanks for emailing me as requested with the confirmed delivery date for the bath - this greatly facilitated delivery.
The company that made the delivery had oddly removed all packaging, but the bath seems to have survived the experience.
|Order received within stated time, very pleased with the delivery.
...Strongbond Construction - Strongbond Construction
|There were technical problems with my order which mytub shoiwed considerable persistence in sorting out for me. 10/10 for communications.
...Robert M Mizon
|Wonderful service - and you even realised when Id ordered the wrong thing - psychic too! I really appreciate that you emailed me to check what I actually needed rather than sending exactly what Id ordered. Thank you.
|re-assuring to get the stuff quickly and easily, no problems, no hidden charges, well recommended
|Excellent service and good communications! Managed to get me a sink unit which was no longer readily available, direct from supplier. Delivered ahead of schedule. First class!