Good service, item took a while but was kept informed.
...Tamar aview Aquatic centre
|
item arrived as specified, good service, would recommend
...Mrs Eileen Hague
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I cannot fault the My Tub service and would recommend it to anyone. This is my second order and I was pleased with the way a slight hiccup was dealt with in regard to non-delivery at the confirmed date due to sickness at the delivery company. On querying the non-delivery through your portal, the issue was promptly pursued and a revised date given.
I feel perhaps the wording in the online catalogue could be a little clearer in regard to alternative andor compatible products e.g in regard to my last order Alcona toilet suite under AR1145, under notes you have AR1148 alternative with horizontal as opposed to bottom outlet , AR2342 compatible cistern, AR7815 compatible seat. That said, I did manage to order exactly what I wanted.
...Robert Culley
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Good product at the best price I could find.
Excellent communication.
Fast delivery
...Colin Baker
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Your 7-10 day delivery was way out,almost had to cancel. Then the
incorrect item was delivered, after a bit of research i found this was down
to City Plumbing who eventually supplied the cistern. Your people very
helpful and most of all kept me informed as to what was happening. Good
communication counts for a lot,no problems with buying from My Tub in the
future.
...T SMITH
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I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
------------- ------------------------- -----------------
Hi Alan
Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
Regards
MyTub
...ELCCH
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Although there was a delay in receiving the product as it was not in stock i was regularly updated on the position and could not have asked for better service.
...Charles Polkey
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Great service from start to finish. Easy to order on line, good communication throughout and speedy delivery . Thanks.
...Darren Plowman-Read
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many thanks for my filter received on schedule,
excellent service.
...Roger Vernon Bird
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Excellent service,very quick delivery,great price and great product with excellent comunication.
...Andrew Jackson
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£
£477.23 
