|service was excellent. The girls on the phone were helpful and kept us informed by email when there was a delay. Goods arrived on the given date. will use you again. many thanks
|Usual accurate updates and speedy delivery. Cant realy ask for more.
|I am a bit disappointed if I am honest, If the delivery date was shown to me before I paid, it wasnt obvious enough because I didnt see it. Had I realised it would take 5 or 6 days i.e. you probably didnt have it in stock I would have gone else where.
Added to that, when the delivery driver arrived he didnt waste any time trying to find anyone, there were at least 4 people here at the time, so he didnt leave it in the porch I dont remember seeing a delivery instruction box on the order page either Consequently I had to drive to Hexham to collect it, but the item was still on the van from the day before , so I had to wait until after 3:30pm to get it.
These are two separate problems, each understandable. however together its not great. If you would like more feedback and ideas you are we
...Southlands Farm Cottages
|Took a few weeks as advised due to item being obsolete but you managed to source the item and it was exactly right - thanks
|Many thanks Jeannette Christine and Debbie for all your help. Hope you all have a great Christmas
|A company that looks after its customers and does everything possible to complete their order . First Class
|Thanks for being so prompt and you keeping to you delivery time, I will be using you again.
|Many thanks for a swift delivery. Excellent service.
|Requested delivery time for possible order - advised 10-15 days - agreed and ordered online - then to be told delivery not til Oct 08 - I would have appreciated being told this in the beginning as this is what I was trying to find out. However - when I phoned to cancel & request refund - this was done without any problems & email sent straight away confirming refund done - Thank you
|I have received the item,it is now installed and appears to be working fine. Thank you for a very smooth transaction. Dermot