|Very quick and efficient delivery.
|Easy to use website.
Order recieved on advised timescale.
Very good service.
|I would like to pass on my thanks to Christine and Deb who really got me out of a hole when my original order couldnt be delivered for 3 weeks. They made some phone calls and researched their web content to source me a similar looking product and the end result is that I cant tell the difference between the original product I ordered and the alternative that was delivered. The follow up to make sure the item was delivered for my tight deadline was also a huge reassurance and enabled me to sleep! Thank you so much your help during my crisis was greatly appreciated and the end result is perfect, totally spot on. Thank you.
|The customer service was excellent,even though I had to request exchanging the product.The staff I dealt with couldnt have been more helpful and pleasant.Special thanks to Christine who really put herself out to help me.
|I ordered a replacement coal bed for a Valor highlight fire. Even though the part is obsolete, you managed to get hold of a replacement. We really appreciate the effort in sourcing the part and getting it delivered to us a lot quicker than expected. Thank you and I will keep your web site bookmarked if we need any other parts in the future.
|Thank you superb prompt and attentive service, will definitely shop with you again.
...Mrs Pam Croft
|Great product and quite a bit cheaper than anywhere else.
Really easy to contact by phone which is rare these days.
|Great service with very helpfull staff.
|excellent allround service, will use you again and recomend to friends.
Just to let you know the grates arrived today. Very pleased with the service. Thank you.
Kind regards, Bob