Requested delivery time for possible order - advised 10-15 days - agreed and ordered online - then to be told delivery not til Oct 08 - I would have appreciated being told this in the beginning as this is what I was trying to find out. However - when I phoned to cancel & request refund - this was done without any problems & email sent straight away confirming refund done - Thank you
...Janet Kulpa
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I inquired about the Matrix for a Focal Point gas fire as I wasn't sure if it was the correct one and kindly MYtub assistants enquired for me to Focal Point to make sure it was the correct part. I then ordered the part and could trace its progress on Mytubs web site, which I found very useful. Mytub kept me up to date on the order through emails also. I quickly received the part via a courier which was very well packaged as the parts were delicate and were in perfect condition. Thank you Mytub.
...Arnie Burrows
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Goods received in good order but not in the 2 days originally promised. 5 out of 10
...Dacefield Services Ltd
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good service
...Julie Meares
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Unit received as described, within time frame stated.
...Iain Carson
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Dear "mytub":
I have received my package today. Im very happy about the service and attention I have received. I want to thanks specilly to Christine, Jeannette, Rachel and Deborah. They help me a lot, when choosing the product according to my requeriments and when buying it, also with the packaged traking.
The shipping was faster than expected according to the distance. Great service.
Thank you.
Regards,
Agustina
...Agustina Ivana Bubich
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Service was good, continual feedback on progress was good
...Whitby Seafoods Ltd
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Very good service and no complaints-thank you.
...Rufus Moore
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Part arrived safely thanks I was surprised by the amount of packaging for such a small item
...Martin Eagle
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very good service. kept informed on progress of order and obtained ampm time of delivery from courier when requested. well done.
...david j copeland
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£
£477.23 
