|Great service, very speedy, and very helpful call centre,
|Problems with stock availability meant that this was not delivered on time, but comms was good and I was kept informed on progress.
|Well, had there not been a small hiccup I would not have discovered how helpful are your Customer Service staff [Jeanette, Rachel & Christine]. They kept in touch so I had no anxiety about what was happening and they managed to get me an equivalant item at a better price, delivered promptly. I cant comment on the quality of the new Taps - they have yet to be fitted.
Thank you. DM
|Really good service. Delivered what was ordered. The only surprise, pleasant, was that it was delivered one day early!
The service was good and I was able to pick up the goods as arranged. I thought it was good to be given the chance of picking up myself, and not having to pay the delivery charge. Parts were as expected - which isn't always the case with online purchases! Also the order was available quicker than expected
Nice to do business with you.
|Delivery very slow and expensive. No additional cost for post at placing of order.Will not use you again.
|The goods were delivered safely nice and early this morning, bang on schedule. Great service from all involved, thank you.
...A F Leader
|Order was not delivered on the day specified in the order update e-mail which was very inconvenient as someone had to wait in all day. However when we raised this issue we did receive a quick response and the sink arrived the next day. The sink is great and as described although we were a little surprised that it arrived with no protective packaging. In this instance the sink wasnt damaged but it would be very easy for a sink like this to be damaged in transit without any protective packaging.
We are sorry for the inconvenience and are looking into why this occurred. As we do not use couriers to deliver pottery the delivery team who are used to delivering sanitary ware are simply picking off the shelf, putting on the van then droppi
...Tim Amery Limited
|Great service and communication
|Very fast service,competative price on difficult spares to obtain easily.
Very pleased with all aspects of the Company