|The website desktop version used made it easy to find the product required. All the information needed to make a decision on purchase was displayed. Once the order was placed I was disappointed to find that the product was not available for prompt delivery and the email I received indicated that an order could be placed at additional cost of £6 VAT which I was not prepared to pay so asked for my order to be cancelled. I was then contacted by a very helpful lady, Christine, so said that a purchase order could be placed at no additional cost so my order was not cancelled. Shortly after that I received notification that the product would be delivered on a specified day which indeed it was. As a result I am very likely to use mytub for future orders and recommend them as a reliable and econom
|i cannot in anyway shape or form fault the service I have received from your company and would not hesitate to recommend mytub to any of my friends.
|It was unfortunate that the first delivery of my item was lost in transit but full marks to myTub as they kept in helpful communication with me and sent a replacement item shortly after me reporting the non-delivery. I thoroughly recommend this company for their efficient and friendly service.
|Although my order was delayed, there was communication throughout. Customers do not get annoyed because a delivery has been delayed. Most people are reasonable enough to understand that things sometimes happen which are beyond the companys control. What customers find annoying is when the company cannot be bothered to keep them informed.
I was fully informed on progress practically on a daily basis and the item was actually delivered 6 days earlier than estimated. I am happy and particularly impressed with the level of customer service.
|Fab service from the team at Mytub - especially sorting out my problem after I ordered the wrong item!!!
|Great service, wrong item was delivered by their supplier, but when i called i was assured it would be sorted out as soon as possible.........the item was collected and replaced with the correct one the same day. Many thanks
|Excellent service from ordering to delivery. Cant comment on product yet, as not fitted, but looks fine.
And they even rang me to check my order as I had inadvertently ordered 2 of my 5 items in the wrong colour which I hadnt spotted
|All products I needed were available on the website. Easy to order and prompt delivery of goods. Very good price. Overall I am very happy with the service and I would definitely recommend My Tub to others.
|Well handled purchase and delivered when they said , would buy from them again.