|You have a very good web site that is easy to use. Your customer service is very good. You responded promptly to my query and gave me regular updates re my order. You despatched my order promptly. Thank You
...Mrs JH Phillips
|Unfortunately purchase and delivery of my item was not plain-sailing. The order and payment was made on 1st November with anticipated delivery date or 3-5 days. Then an email advised the delivery date would be 20th November...I telephoned to ask why Following my intervention this was followed by another email stating the new delivery date of 12 November. We waited in all day and by 4.45pm no delivery had taken place. I phoned again and this was checked out and yet another email arrived with an apology and note that the item would be delivered the following morning. This did happen at 12.20pm. When I questioned the delivery man he said he had a delivery date of 20th November and was not notified of any change to that!!!! Why was this when they clearly had the item in the depot and we
...Mr. Anthony Hopkins
|happy with the service
...alex samborek - samborek plumbing and heating
|Excellent service. Good communication re order progress, product delivered to neighbour as instructed, correct product received. 100% happy bunny!
|Apart from the very late delivery, which I know was beyond My Tubs control thanks UK Mail, I know it’s a busy time of year but “Next Day” delivery was a full two days late otherwise My Tubs regular communications with me and chasing UK Mail to deliver before Christmas, were spot on. A very big thanks to Rachel, she was marvellous.
|Excellent service, email communication of order status is first class, will make this site my first point of call for all of my plumbing requirements, thank you.
|Excellent service. Parts delivered ahead of quoted date. Cant fault it.
Will use service again
|I ordered a boiler part fro my very old boiler and tried numerous places to get it, but had no joy, half expected as part is technically obsolete. So full marks to My tub, they managed to source and delivery part perfectly. Also kept me up to date with email messages when delays in orderdelivery, so very good service.
So many thanks for delivering where others failed and for great service.
...MR STEVE TOMLIN
|A really great service. Very competitive price, and quickly delivered.
|Delivery a day earlier than estimated but cost was ridiculous as it was a special order. I will not do that again.
...charles coulson - Charles Coulson