On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Fantastic service and great prices - handled my change of order efficiently and with little fuss, and kept me updated as to progress.
...Mark Blinman
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As always, great service from MyTub, delivery neatly arranged, good updates via the website, product correct and well packaged.
...Clive Batchelor
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The service and communication was absolutely top notch. Very helpful staff and would definately use again.
...M A Khan
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I cannot fault the staff at My Tub. The customer service is excellent and I would not hesitate in recommending My Tub to people I know. Thanks for all your help.
...ian mcalpine
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Special order delivered when promised great service thanks
...Steve Reid
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The ordering process was easy, when I was told that the thermostat I ordered was not available I was offered an alternative straight away, communications were very good and I would shop with MyTub again, thank you
...David Mumford
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Absolutely fantastic service.
...Paul Wilson
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Good website and very good prices and quick delivery
...MJElliott Plumbing
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Fast efficient service. I was kept well informed with quick delivery.
...Mr Drummond Whiteford - Westfield Farm
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£
£30.01 
