Thank you for the prompt reaction by your team.
Excellent delivery speed and on time.
Many thanks.
Regards,
Mustafa Alkindi
...Mustafa Alkindi
|
Toilet seats were poor quality. Dont think they were genuine roca toilet seats as advertised.
------------- ------------- ---------------
Hello
I have spoken with the delivering branch and these are indeed genuine Roca products.
You are very welcome to return them for a full refund.
I will be calling Roca today to give them your feedback and ask their comments.
Regards
MyTub
...Mick Malone
|
Good comunication but no dilivery on time.
------------- ------------------------- -------------
Dear Sahid
As this item is made to order from the manufacture, there is no stock kept anywhere and we were unfortunately in the hands of the manufacture to give an accurate lead time.
Sorry for the inconvenience.
Regards
MyTub
...Sahid Nan
|
Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
...Jo Martin
|
Easy to find the item I needed on line at a good price.
Parcel arrived safely within the time slot advised.
Many Thanks
...Dr Lilian Potter
|
Great price and delivered promptly on the allotted date.
...David coe
|
Outstanding service. Really needed the part for the following day and you guys were able to deliver! Excellent customer service from Sophie - checked to make sure the item was on the way and even called to see if i got it! Will recomend my tub and continue to use it too!
...Eddie Mc Goldrick
|
Would use this company again. Answered queries same day. Contacted about delays and kept up to date with delivery.
...Miranda varnam
|
About the best price I could find for the product. Delivered in a timely fashion, you kept me informed throughout. Very pleased, good service.
...Barry Coleman
|
Very satisfied with the processing of the order and the very competitive price of the goods I purchased. All very efficiently done!
...Geoff Yeates
|
£
£960.72 
