First time of ordering and very pleased with the service. Order arrived on time and well packaged.
...KEVIN TURLEY - LUCOZADE RIBENA SUNTORY
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This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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Kept really well informed of my order status by email and the bathroom sink I ordered arrived on the date given. Friendly and helpful delivery driver! Great quality sink, well packaged. I would definitely order from MyTub again.
...JAY STEPHENSON
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Order has been received. Everything fine. Thank you. Colin Hadley.
...Colin Hadley
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received with thanks
...steve lindley
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Great price, only let down was the slow delivery time.
Would also be nice if you started stocking viessmann products.
...Morgan Barker Plumbing
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Great service, best price I could find and the item arrived very quickly. 100% satisfied!
...Barney Scott
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I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent
...Andrew Henderson
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100% Helpful and Friendly Team, Top Marks and Thanks, I will keep your details for future supplies.
Regards Mark
...Mark Fowler - Trade Connections Ltd
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Great service, Emails answered promptly and delivery time was very good.
Would definitely use again.
...Mark Eaton
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£
£68.00 
