On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Excellent service with good communication about delivery date. Will deal with again happily
...David Lucken
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Pleased to receive the Wavin Actuator. The heating was installed about 2.5 years ago, and we have lived here 6 months. It had never worked properly due to being installed wrongly. It is now OK. Wavin sent me a circuit diagram, so I could diagnose the fault.
Thank you for your help.
...D. Muir
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Good website- easy to use. Fast delivery. Product as described and good value. Thanks
...Lindsey Dougall
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Great service - very happy.
...Gerard Crawford
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Great service thanks
...Daran Joshi
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Excellent Service - Excellent communication. Very helpful staff who responded to all my queries satisfactorily and promptly despatched the order for me after I had placed it online. Most impressive customer service - well done. Also found my tub to have the best price for my part. :
...Milan Vadera
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a good all-round service, thank you for the swift response.
...Alan Ledger Coops EMBS
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Thank you for your diligence - Stuart Haynes
...stuart Haynes - private
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Arrived as ordered on the day advised. Very good service and excellent communication throughout.
...Gwen Bayne
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£
£464.33 
