I ordered a boiler part fro my very old boiler and tried numerous places to get it, but had no joy, half expected as part is technically obsolete. So full marks to My tub, they managed to source and delivery part perfectly. Also kept me up to date with email messages when delays in orderdelivery, so very good service.
So many thanks for delivering where others failed and for great service. ...MR STEVE TOMLIN
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Thanks for the reply email, the part arrived Saturday at 17:00. Thank you.. Already fitted, spot on part. ...Martyn Probert
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I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent ...Andrew Henderson
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Made an extra effort to find an item that was no longer available from the manufacturer and provided me with a resonable idea as to the time of delivery. An all round excellent service. ...Neil jaques
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The lady who dealt with my enquiry and order was very helpfully and sorted out the best option for me. The order arrived quickly with no problems and at a good price, thank you. ...Victor Wattley
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knowledgable and helpfull staff and delivered as per instruction v.good! ...kevin moody radwaygrange.com
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I had excellent service from MyTub I received the product I had asked for
Delivered at the time stated
Thank you
Jon Tuplin ...Jon Tuplin
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Excellent service - Fault found 1.00pm yesterday, part ordered 2.40pm yesterday, delivered 10.00am today, fitted and working 10.15am today.
Thankyou ...Alan Brook
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Service is top notch could not of done any better thank you ...keith Thompson - Mace
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Great price and delivered promptly on the allotted date. ...David coe
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