On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Than you no problems
...Dave BAMPTON
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Easy to use website.
Order recieved on advised timescale.
Very good service.
...John Tobin
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Order received 30/01/2013 as you promised, thank you.
Good prices. Very good delivery. Excellent service.
I will recommend MyTub to anyone requiring your products.
Regards,
Graham Harvey
...Graham Harvey
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Really good service - quick and good product. Will use mytub again.
...Mrs Rita Livermore
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A very good service.
...Mr.K. Goodland
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recieved order thank you for your exelent servis a plesure shopping with you
...keith burgess
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Seat arrived correctly and on the date said at the order. So all happy.
Thank you.
...Stonebond Properties
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The Customer Service at mytub were exceptional. The Roca corner sink and towel rail I had been searching the internet for I could not locate anywhere, but a quick call to mytub, not only located the sink in the UK but also located the towel rail at the manufactures in Spain.
A friendly service, who kept me informed throughout the search.
Would highly recommend mytub.
Tom
...Tom Armstrong
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Very Good service Thank You
...Bean on the Run LTD
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£
£7204.92 
