|Very good service
|I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin
|Items were correct as per description and price point was great. However the 3 weeks for delivery of complete order seems was excessive.
...Craig Young - Livingston Centre Ltd co Savills
|Yes I have received all my order. I would like to complement you on your speedy service and excellent communications.
|I have purchased four radiants for a Robinson Willey Firegem 2 fire. My Tub sourced these for me speedily and these were just as expected. I would certainly recommend My Tub for their prompt service. I dealt with Christine, who I found to be most helpful, professional, knowledgeable and reliable. I would certainly recommend her to everyone. She has my sincere thanks for all her assistance with my order. I would give both Christine and My Tub ten out of ten :- MA
|Fast and safe delivery. Competitive price and friendly staff.
|Excellent product delivery and packaging very good would recommend to use again
|Excellent communication all the way. I tried to order a shower that turns out wasnt in gold. Before sending the chrome version, the team noticed that other parts on the order were in gold so contacted me to check before the order went ahead. Kept me well informed throughout the refund process even though it ended up being a non sale for them. Cheers
|Very good service. My only suggestion would be to give some idea of delivery time - even just morning or afternoon would be a help.
|Simple to order online.My order arrived safely and on the date notified. No issues at all.Very good service,thank you.
...Thomas Francis Glennon