I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent
...Andrew Henderson
|
Kept up to date with order status, great comms, fast delivery, and product was as descibed, would use compant again. A
...Martyne Mullar
|
Great company can not fault it in any way great service many many thanks regards from Terry
...Terry McNicholas
|
Great service, good communication, good quality products, reliable delivery & good pricing. Faultless.
...Ondemand Plumbing
|
Very happy with the service thank you.
...Fred Stokes
|
The prices were very competitive,and although the order was delivered correctly on the day promised, it was well over three weeks after the order was placed. This is very unusual in this day and age, and there was no indication before I placed the order that delivery times might be that long. I will make sure I enquire about delivery times BEFORE I place an order in future - had I known, I would probably have looked elsewhere to see if there qwas a supplier who could deliver more quickly - even if it cost a little more.
Clive Snashall
...Clive Snashall
|
Excellent communication and service! Such a contrast from a previous company we had used. Wish we had found MyTub before. Would definitely use them again.
...Sonia Weston
|
The service was excellent and even though I ordered the wrong part to start off with they advised me on the return and replacement with the correct part. My many e-mails were answered promptly and the staff were friendly and efficient.
The product was exactly what I required and the website was easy to use.
Chris Guest
...Christopher Guest
|
Item received in good condition on the promised date. Good delivery service from wolsely
...Nigel Richardson
|
Very good delivery service thankyou
...m.h.smith
|
£
£646.83 
