On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Goods received on the date specified. A competitive price compared with other merchants. Well done. Excellent service.
...David Millichap
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Excellent service. Great value for money and goods delivered on time.
...Derek March
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Everyone I dealt with was extremely helpful and efficient. Steve Marshall particularly. I had been let down by another company so I tried myTub. The bath I wanted was out of stock at the manufacturer but Steve suggested a replacement. I placed my order on Thursday. I needed the bath by the Monday and it turned up the next day, Friday!! Admittedly the bath suggested was quite a bit more expensive but time was of the essence. Thank you again for such good service.
...John Trafford-Owen
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Excellent Service Many Thanks Paul
...Paul Wakefield
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Excellent service, part received within 2 days. Many thanks
...Kenneth Swinton
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Easy to find the item I needed on line at a good price.
Parcel arrived safely within the time slot advised.
Many Thanks
...Dr Lilian Potter
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Hi,
The items look great but as yet not installed. Cant fault My tub for communication and service. Would use again if needed.
...Mrs Daphne Payne
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Great service, kept fully informed.
...Anthony Willis
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Excellent service. Quite happy with the product. Delivered on the said delivered day without a delay
...Harsha Jayamanne
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£
£646.83 
