Requested delivery time for possible order - advised 10-15 days - agreed and ordered online - then to be told delivery not til Oct 08 - I would have appreciated being told this in the beginning as this is what I was trying to find out. However - when I phoned to cancel & request refund - this was done without any problems & email sent straight away confirming refund done - Thank you
...Janet Kulpa
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Thanks...Great service !
...KCA COOKE HEATING ENGINEERS
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each time I have phoned, the lady has been most helpful.
item came on the day scheduled, but would have liked a rough guide - say perhaps before 12noon or after 12noon.
love the item, matches exactly the taps I already have.
...Ann Rigby
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While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive.
...Conor Donnelly
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Excelent service will shop with them again
...Stephen Paul James
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Thank you for exceptional service, part arrived practically before i ordered it.
Thank you Jeanette and other members of staff for your help.
...Ivor Thomas
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Many thanks for keeping me updated about the delivery date for my order. The item has now been installed and is working OK.
...David Mundy
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Very pleased with the quality of service and prices, would recommend you anyone and would certainly use you again
...Paul stretton
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Good company,will use again. Highly Recommend.
...David M Russell
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Prompt service, product as described and at a very reasonable price.
Will use service again when necessary.
...Asha Ravi
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£
£646.83 
