On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Brilliant - you got me the old part that British Gas couldnt find and saved my boiler for a few more years ! The part came in one day rather than the three days I was resigned to. Thanks
...Douglas Anderson
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Got the right product in reasonable time at a good price - Thanks,
...Mr David Beattie
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Good service. Appreciated calls from delivery driver
...Barry
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good communication on time delivery
...Malcolm Browne
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delivery made as requested and on time.
...Pauline Robinson
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The item arrived on the confirmed date. However, I had it delivered to my work address large organisation and my name was omitted from the address label. Fortunately it included my phone number otherwise there would have been a delay in receipt.
...Pauline Sudworth
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Great communication throughout the transaction. Will use again
...keith russell
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Ordered at night delivered following morning, cant get better than that.
...Arthur Mason
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Excellent very fast service the goods I ordered arrived the very next day.
...Neil Bradbury
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£
£23.51 
