|It took just over a week to receive the item, which is quite slow, but the frequent email updates were valuable.
|Thankyou for the prompt service - the item was delivered exactly as stated on my order confirmation. I also had a propmt reply to my query regarding the compatability of the product with other brand. I would certainly order from you again.
|The courier has tried to deliver my parcel twice but despite me putting a message on the order, which you acknowledged the courier wont leave the parcel so I am still waiting!
If I was honest the whole shopping experience with mytub has been a bit of a disappointment. I was told the item was in stock yet you gave an estimated delivery date of 10 days later. However you did change this to the 1212 after I emailed you which was good of you. But now I am now in the position of having to stay in all day Monday waiting for the courier to deliver despite you noting my message that the parcel could be left.
|5 star service.
Kept informed about delivery which was on time
Goods were what I wanted and are installed and working.
What more could you ask for
|At first I wasnt going to order from you as I wanted to pay over the phone with a card and I was told your company only took orders on line.
For me thats a pain, I just want to pay over the phone and be done with it. Im still disappointed .
That aside once the order was taken on line all went very well, my order even came 2 days early.
...martin brownjohn - MSJ Maintenance
|hi my bath arrived on the 25 as emailed very pleased thank you your service was very good
...mr t j weeks
|I selected your services based on your communications access having experienced another supplier with no phone access and very slow email response.
|First class helpful service. I was looking for a part that may companies had said was obsolete, however MyTub, quickly sourced one and dispatched it. From order to delivery, very smooth, simple and straight forward transaction, would highly recommend. Thank you MyTub, without you finding the part I needed, it would have cost me over£5000 to replace my boiler.
Thanks for a positive shopping experience. Good communication and goods arrived well packaged.
|Great product! Had a minor issue with delivery as the product was out of stock but te customer service team were in contact very quickly over the websites service. Highly recommend.