|customer service was excelent. kept me informed at all times. Will recomend to everyone. Order arrived on time.
|Once again we have been kept up to date with the order process from start to delivery. Delivered on time and does what it says on the tin. Wouldnt hesitate to recommend or use again - which in deed we have.
...Mrs Cheryl Smith
|There was a delay in delivery of our order but we were regularly updated and the new delivery was on time and efficient.
|All good. Arrived when promised and was the best price we could find.
|Good service and communication excellent, When you telephone My Tub you get through to a human being very quick!
|Some good, some bad: 3 estimated delivery dates came and went before my order was delivered. The comunication was good and regular and reponded to my concerns. would have been better to know what the hold was through this delay. I will use again but not for anything urgent.
|best price on or off line many thanx
|Helpful assistant, fast safe delivery, Many Thanks.
...Mr Graham Farmer
|Very quick and efficient service , thank you.
Only negative was having to pay full carriage on a few washers which could easily have gone in a small envelope!
...Mr. Kevin Gumbrell
|While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive.