My Tub experienced difficulties in sourcing one item on my order although it was advertised as being stocked on their website. However, I was kept informed at all times of progress in tracking it down and, where estimated times for fulfilment of the order were exceeded, an explanation and revised eta was always forthcoming unprompted. Excellent communications meant that this is a firm I would deal with again without hesitation
...Jonathan Mosse Renovations
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The delivery of the product was severely delayed, but through no fault of your own. I must praise your customer service for keeping me updated throughout the delay with regular e-mails. Thank you. On receipt, the product was fine and is now installed.
...R J Marsh
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Good service. Provided an accurate lead time. Regular updates on shipment which shipped as per quoted lead time. Item exactly what I needed. Thank you & merry Christmas 🎄
...Susan Cox
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I could ask for no more !
Thank you
...MIKE DEVAS
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Thank you we received our order, with good customer service.
Thank you
...karen hounsell - kennet court
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Very efficient service!
...AlixPartners Ltd
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Boiler nozzle arrived well packed but took over a week. I believe this was due to the item being out of stock. However it was the exact type required.
...Guy Greenwell
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Submitted query via the the live online support prior for a sending order which was answered immediately - great help! Overall am delighted with the service provided and the product received - will certainly recommend and use again!!!
Thank you!
...Jo Hatley
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Great customer service and amazing delivery speed. Very impressed.
...Juan Jose Carlier - Inter-American development Bank
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MyTub have gone way beyond the extra mile in fulfilling my order after items went missing in the post. Even though the problem was not of their making, the customer service team have been second to none and they stayed fully focused on my order until all issues were resolved and for this they have my gratitude.
In general, I found MyTub very easy to deal with and the whole experience for me was positive as they provide an excellent level of service, quality components and very keen prices.
Ordering was very easy through the desktop website and although I did not have need to use the mobile version, I have no reason to think that there would be any issues.
...Paul Anthony
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£
£724.21 
