|Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
|Good communication and service, product arrived when it was supposed to and in good order. Would buy from them again no bother.
|Good service for a difficult to source component. Email saying it was delayed arrived after it was delivered but not complaining!
|Delivery was on the day stated and from ordering to delivery was only a few days . Excellent service
|Excellent service throughout, no hesitation to recommend to others
|Delivered on time, good value, I recommend Mytub Ltd
|Many thanks - delivery arrived safely & complete on Friday.
Excellent communication from both Christine & Jeanette who kept us updated on the progress of our order.
All now fitted and very pleased.
...Ian Christopher Jones
|Arrived in good time, thanks.
Will use you again in the future!
|I was most impressed with the service I received from MyTub. The part for my fire is obsolete but you managed to find it. I phonedand texted on three occasions and the ladies I spoke and received texts from were most helpful.
The only minus is more detail about the delivery service used would be appreciated.