Received exactly what I ordered. Description Was accurate. Prompt delivery.
Will use MyTUB again ...Michael Leonard
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Comply with my order, fast delivery product once that product was available. No bad surprise. Satisfied. ...GENGENWIN
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Great service provided! and changed my order which i made a mistake on, without any problems! Thank you very much! ...PHILIP WILKINSON
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Excellent service from confirmation of order to delivery. Prompt delivery when promised. So easy other suppliers should take note. Hassle free.
...Rae Osborne
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Very efficient service. ...Kevin LewisLinbrook Services Ltd
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slow delivery, moderate price, not over impressed. ...mike trask
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I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
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Hi Alan
Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
Regards
MyTub ...ELCCH
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Goods received as per the specification in good order and condition and on time.
Thank you for your reliable service. ...Natsanet Mehari Haile - Focal Point General Trading LLC
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...Adrian Brown
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I regret that the small half aeration tube was in three pieces. I should be grateful for a replacement.
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Hi
Apologies for this Dr Payne, i have now ordered a replacement in for you and it is expected to arrive on friday. We will check this for you and be in touch as soon as the replacement is ready.
Regards MyTub ...Dr Reginald Brian Payne
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