I have been very impressed by the service that I have received from MyTub. They have been very responsive and have kept me fully up-to-date with the progress of my order. ...Andrew Skelton
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Not sure what happened with this one but initial 30 day lead time to obtain everyday plumbing materials isnt acceptable to my customers, especially as these products are manufactured in the uk. The order was fulfilled with 13 days after agreeing to pay an additional £9 VAT delivery charge. This is however, common in the UK plumbing supply industry & by no means exclusively a MyTubWolseleyMcAlpine problem. All products turned up as described and the communication by MyTub was very good. This has not put me off ordering from MyTub who are usually very good & this may have been out of their control.
...Ondemand Plumbing
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Excellent communication throughout right through to delivery. Keep up the excellent service ...Jason Nutkins
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I ordered 2 Merrychef oven protectors. One of them arrived having leaked and dried chemicals on outside of the bottle. They were both filthy dirty too. However I contacted My Tub about the half empty bottle and, once back in stock, sent me a replacement with no argument. I wasnt impressed with the initial delivery and it had been dumped down quite quickly before it could be checked, however, I was pleased with the customer service response so will continue to use My Tub ...Because I like It Ltd
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Excellent service. Difficult to find tap mechcanism parts ordered Tuesday were delivered Wednesday morning. ...Bryan Roberts
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On the phone, the respondent was not up to speed, but said to email, which was prompt and accurate. ...Ed Sirett - Make Do
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Very prompt service...product as ordered....delivery date efficiently and correctly communicated. ...R Walden
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Excellent service, fast delivery and items as described. ...Russell
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good product long a long wait for delivery ...david pitchford
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Service was excellent, thank you. ...david stock
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