On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Really good and received in plenty of time as needed.
Would use again if needed :
...AFM Ltd
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Ordered on Monday - delivered on Wednesday - brilliant service, especially at this time of year. We are very pleased with the toilet seat - many thanks.
...Mrs P Strange
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Generaly good service but disappointed with delivery promise should have been Friday, then Monday, finally arrived TUESDAY PM
Usually better, Christine is very helpful.
...WENSLEY CONTRACTS LTD
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When order was placed there was no communication from yourselves regarding that one of the items was out of stock and would take at least 4 weeks to get . I only found out from my local plumbers merchant who you tried to place the order with Once I had then emailed youselves a member of your staff think her name was Karen contacted me and once I explained the situation that I needed it the following week , went away and managed to source the item for me. Was very impressed with how the problem was dealt withand items were delivered when promised , but think the webpage product listings should be clearer on delivery times with these sort of items.
...Petes Property Services
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Exceptionally efficient : web site order to delivery
...AlixPartners Ltd
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Collected last item today. Very helpful in enabling early collection of sink before last weekend.
...Colin McGilp
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Very pleased with the Liff tap I ordered, thank you.
Christine was on the case and kept me informed and updated on the expected delivery date.
I fitted this replacement tap next day and it is working fine.
Will use MyTub again when I have the chance.
Brian
...Brian William Payne
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Very smooth professional service - if the need arises I will definitely be using this site again.
Nice site - keep it up.
...Graham Woods
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Excellent experience, had the part I needed despite it being an outdated item and I found it quickly on the website and delivery was fast
...Stewart McGrath
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£
£429.32 
