|Great service. The part did the job and peace has once again resumed in the Henshall household!
|Thermocouple was fine but I thought the package & post costs of £5.99 could be better, I am sure you could improve on it.
|Exellent service,will use again
|This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over Â£25 â€“ Wrong my Â£120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tubâ€™s mistake they refused to waive or refund the Â£7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later â€“ Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you canâ€™t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
|Very prompt service - delivered when expected and all in tact!
Many thanks and much appreciated.
|Good service, order received in time stated.
|order delivered correctly and promptly. Thanks
|In spite of your advice that this delivery required a signature and in spite of my
presence in the house all day on Jan 16th the goods were not delivered.
On the morning of Jan 17th a neighbour brought the thermostats which had been left in their porch in full view and without your delivery man even ringing the doorbell.
We have the items but I do not consider this to have been very good service.
|Good service. Prompt delivery
...Bedford Girls School
|Its when things does not work out ok you really see what good customer service is all about. I made a mess and MyTub customer service straightened it all out for me. It really made my da. Thanks guys!