the water heater arrived yesterday with major parts missing the metal casing is scratched and dented - the box that it arrived in was very battered and looked like it had been opened and resealed. rang mytub straight away and was told that I would be sent a returns label to return the damaged goods, but I do hope a replacement water heater is also on its way.
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Hello
We are very sorry for any inconvenience, a new unit is being sent out today to you.
Regards
MyTub
...langley grammar school
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Whilst I was dismayed that the item I want to buy was offered for sale but not available at all, the assistant Steven was very helpful.
...Nicholas Warner
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Thank you my order arrived correctly as per the email you sent
Excelent service My Tub
Ray Seed
...MR RAYMOND SEED
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Order received. A quick and efficient service - good value for money.
...John Mead
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Delivery time on items when first ordered was rather long and when only one turned up instead of 2 I was worried.
No need, the replacement came through very quickly
Overall a satisfied customer
...Lesley
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I knew I would have trouble trying to find the bathroom accessories as they were unavailable anywhere! However MyTub found the towel ring amongst their stock! They kept me informed of there search and the great outcome! They could have just said, sorry out of stock, discontinued, but no, they didnt give up and found the item!
Great communications and 5***** Service. Thanks again. Mr Bristow. Dorset.
...ALLAN BRISTOW
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The boiler baffle plates arrived promptly. They fitted perfectly and the boiler is working as new.
...Michael Sandison
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Very helpful on the phone before I placed my order. Speedy delivery for an item I wa struggling to get anywhere else! Would definately use again.
...Angie Stuart - James Laing
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Good delivery service. Bath arrived earlier than expected. Kept informed on deliveries. Packages arrived in good condition. Drivers helpful - were on 1st floor & both were willing to help carry heavy good up the stairs. Price competitive. Would recommend to others.
...Lola WanLing Chang
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All communication was good plenty of emails confirming delivery up dates, product was correct and arrived in sound condition. Regards Steve
...SILEX LTD
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£
£429.32 
