|On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
|Excellent Customer Service and prompt delivery of an obsolete part which. mytub managed to locate. Thanks - boiler up and running again.
|Perfect. Delivered on time and in perfect condition. Would buy from this company again. Great price and service.
|Order received as advised, on time - staff very helpful - site easy to navigate. Many thanks for an excellent and good value service.
|Order arrived on time as promised. Thanks, good service.
|Very happy with service and product received. thank you
|Part sourced and delivered as promised on due date, thanks
|I had to chase up my delivery but the service I received after contacting MyTub was fine. Goods then were received within 3 days. Would I use this company again Yes
|Very good service from the first initial contact through to delivery.
Very helpful staff and extremely good product.
|I have no complaints at all. I was supplied with a part that was proving difficult too source yet I found it easily here. Would not hesitate to use the site again or reccomend it to others.