Appaling service . It took 18 days to deliver this item and that was after three phone calls by me asking you when the item would arrive. Victoriaplumb deliver the next day. You need to sharpen up or go under.
t pm cairns
------------- ------------------------- ------------------------- -------------------------
Dear t pm cairns
Very sorry for the delay with your order, however this item is obsolete and Ideal Standard have a two week delivery for thier obsolete items as standard, please feel free to contact them direct for confirmation.
Thank you for your advice re VictoriaPlumb, we are in a totally different market place to them. VictoriaPlumb sell cheep unbranded rubbish (in our opinion) imported in bulk from China, stocked high with massive profit margins slapped
...t pm cairns
|
Excellent service and communications
...John Paterson
|
On the phone, the respondent was not up to speed, but said to email, which was prompt and accurate.
...Ed Sirett - Make Do
|
The service and communication was excellent and your web site was easy to use. Many thanks.
...Nick Gibson
|
Good quick service, nicely packed and very good communication.
Many thanks, derek
...derek hall
|
The first time round, the combustion matrix I ordered arrived broken, but a few days later a replacement one was waiting for me at the collection point. Very pleased with the service provided. Thank you to all concerned.
...Eudes Diemoz
|
Good service and communication excellent, When you telephone My Tub you get through to a human being very quick!
...Cameron McDowall
|
MyTub customer service was excellent. Kept informed very regularly of status of my order and it was delivered when they stated. Would definitely recommend.
...Jack Ribbons
|
Found my increasingly rare part. Thanks.
...Tim Smith
|
Excellent service. Parts delivered ahead of quoted date. Cant fault it.
Will use service again
...Michael Leonard
|
£
£2545.48 
