|Very pleaed with both product and service. Will use again.
...AMBER HEATING SERVICES
|The service was good. It came when you said it would and the response to my order was fast.
Sadly it did take 3 weeks to get it here, which did seem a very long time and will mean if I need it in a hurry Ill look for another supplier.
|After sales was excellent with updated delivery information. Once delivery date confirmed this was met. Competitve price with service. Thanks
|I cannot fault the My Tub service and would recommend it to anyone. This is my second order and I was pleased with the way a slight hiccup was dealt with in regard to non-delivery at the confirmed date due to sickness at the delivery company. On querying the non-delivery through your portal, the issue was promptly pursued and a revised date given.
I feel perhaps the wording in the online catalogue could be a little clearer in regard to alternative andor compatible products e.g in regard to my last order Alcona toilet suite under AR1145, under notes you have AR1148 alternative with horizontal as opposed to bottom outlet , AR2342 compatible cistern, AR7815 compatible seat. That said, I did manage to order exactly what I wanted.
|All is ok, the delivery cost is a little high.
...Chan Wai Yin - William
|Thanks for the quick delivery. The Driver was a very friendly chap!
|Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.
|Delayed in dispatch due to not being in stock as it is an obscure item. Good communications throughout and item delivered by date advised. Excellent service.
|The extra mile that MyTub went to complete my order was like a breath if fresh air. A swift receipt of my goods then topped off what was a very pleasing buying experience. Well done.
|Order received. It took a little longer than expected but I was kept informed by E mail as to when I would receive my order.