I cannot praise the service at MyTub highly enough. I was looking for an obsolete part for a Baxi fire and they were able to onfirm that they had one in stock.
Unfortunately there was a problem with the courier service, but when I contacted Customer Service at MyTub to enquire, Christine chased up the courier and I received the part 2 days later.
I would certainly use them again.
...William Gorman
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Not sure what happened with this one but initial 30 day lead time to obtain everyday plumbing materials isnt acceptable to my customers, especially as these products are manufactured in the uk. The order was fulfilled with 13 days after agreeing to pay an additional £9 VAT delivery charge. This is however, common in the UK plumbing supply industry & by no means exclusively a MyTubWolseleyMcAlpine problem. All products turned up as described and the communication by MyTub was very good. This has not put me off ordering from MyTub who are usually very good & this may have been out of their control.
...Ondemand Plumbing
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My order was dealt with in a very efficient manner, and when I did need to speak to a member of staff, they were helpful and offered good advice. My order was delivered on time and well packed. I would use Mytub again. Thanks for your good service.
...Stephen Cleeve
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I am very happy with the prompt and efficient service. This is the second time I have used MyTub and I shall be coming back again in the future.
...Geoff Yeates
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The unit has just arrived.Thank you.
I have to say that apart from the e-mail problem your customer service has been one of the best I have ever had.
Thanks again.
...Martin Lee
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Service was first class, kept informed of delivery status all the way to door Could not really ask for more. Thank you.Part fitted and working.
...terence arch
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Got the part I wanted straight away very happy will use them again thanks.
...Stewart
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Excellent overseas service. Quick and helpful.
...Mike Enns - Aurora Geosciences
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Expensive delivery for speed
...Mark Taylor
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I am delighted to have found mytub. Your price for the part I was seeking was the lowest, and although your supplier initially sent the wrong item, your persistence in getting them to rectify their mistake was outstanding. I can recommend you to anyone - and indeed, I have already recommended you to my daughter and son-in-law.
Keep up the good work!
...Dipankar Ghosh
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£
£777.15 
