|good prompt service, thankyou, peter
...Mistral Yachts Ltd
|Thank you for keeping me informed of the progress with my order and keeping me updated on the delays to shipping and on the revised delivery date.
|Despite an serious error on my first order with MyTub I was suitably relieved to have the matter professioinally and honestly resolved as it was apprantly due to a typing error on your webpages which has subsequently been rectified. Thanks particularly to Rachel who handled the matter efficiently and fairly. The final outsome is staisfactory.
Thanks for letting me know - our repair guy said Stoves had hinge kits left and I got excited when your website said you had!
|excellent service. My order arrrived next day.
|there could be better pictures and perhaps a link to accsesories and fittings for the item
|My order arrived on Tuesday as I had been told that it would. Very Happy with Grohe showerhead, good price.
|Superb, thanks. Very customer centric. My son discovered a broken toilet seat on a Tuesday Morning. I found a replacement seat with you via web and it was with me and fitted by Thursday. Very good service and at a very competitive price. Your regular email updates re order status is an excellent idea. Customer service is all about managing expectation and your have performed admirably. Surely you are best in class.
|I am a bit disappointed if I am honest, If the delivery date was shown to me before I paid, it wasnt obvious enough because I didnt see it. Had I realised it would take 5 or 6 days i.e. you probably didnt have it in stock I would have gone else where.
Added to that, when the delivery driver arrived he didnt waste any time trying to find anyone, there were at least 4 people here at the time, so he didnt leave it in the porch I dont remember seeing a delivery instruction box on the order page either Consequently I had to drive to Hexham to collect it, but the item was still on the van from the day before , so I had to wait until after 3:30pm to get it.
These are two separate problems, each understandable. however together its not great. If you would like more feedback and ideas you are we
...Southlands Farm Cottages
|Cannot fault your service, it was much faster than I expected, thankyou very much.