I inquired about the Matrix for a Focal Point gas fire as I wasn't sure if it was the correct one and kindly MYtub assistants enquired for me to Focal Point to make sure it was the correct part. I then ordered the part and could trace its progress on Mytubs web site, which I found very useful. Mytub kept me up to date on the order through emails also. I quickly received the part via a courier which was very well packaged as the parts were delicate and were in perfect condition. Thank you Mytub. ...Arnie Burrows
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Thank you for speedy processing & delivery of my order. Good communication from the supplier. I would certainly use your services again. ...ian whitchurch
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Hi,
Christine in your sales department was very helpful and helped me track down some parts for a boiler i was struggling to find elsewhere. She sourced the parts you did not have on your website which was very helpful indeed.
I have never used you before and would be happy to again. My only complaint is that on your website you have a big selection of parts which is great but for someone like me who is not that sure of what they are buying from a description as a DIYer its very important to have pictures to reassure that what you are looking at is what you want. I found one of the parts i wanted on your website but quickly looked else where because there was no picture. It was because i got the part numbers i needed and with Christines help i then was confident to buy the parts. ...Sam Plumbe
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Excellent service, very helpful customer service. Thank you
...c sen
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Absolutely top class service. My tub went the extra mile to source a discontinued product. Thank you so much, I would use you again :- ...Carianne Purcell-Jackson
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Thank you
Please do not send anymore emails ...John McMullen
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Thank you for your co-operation and help to expedite the shipment, we received the fitting in good condition last Saturday. ...Lian Hock Hardware
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Liked the website. Knew the part I was ordering would be the correct one. Liked the price and liked the speed of delivery. I would recommend you and will use you again. Thanks. ...geoffrey mcknight
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Goods arrived in good time and well packaged. Thank you. ...John Griggs - JPJN Partners Ltd
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Speedy service and delivered item as promised. Great service. ...Ian Lomax
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