|Received delivery today. Thanks.
|Fifteen pounds postage for a piece of plastic the size of a cereal bowl... It did arrive next day though, and I couldnt find them available anywhere else.
|Thank you for providing a fast and well communicated buying experience, my basin arrived when you said it would....great!
|Received item and happy with product, but delivery took ages. Thanks
|Excellent turnaround time - ordered Monday night, received Wednesday morning. Plenty of communication about delivery ETA. Delivered on time. And the product prices were far better than anywhere else I could find on the internet. Many thanks.
|Dear Sirs , I ordered two springs but only received one . Would you please supply the second spring , as ordered . Many thanks . DM Fenn .
...Mr D.M. Fenn
|Excellent communication system - my order had quite a number of lines on it so several deliveries.
My only small criticism is with the plumb centre order picking - all small items were just dumped into one big plastic bag, thus a large number of pipe fittings, inserts of various sizes etc all loose together in one bag. When we de-kitted and checked the contents to the delivery note there were a couple of shortages.
Again, comms with yourselves was very good during process. Issue resolved as I just walked up to the plumb centre branch and picked up the shortages.
Otherwise, will certainly recommend mytub in the future and likely use yourselves again.
|Was disappointed as did not realise when ordered that glass door for oven would take 15 days, and was not told that would have to drive to a parts centre (14 mile round trip) to collect it. The staff were polite and answered email promptly, however gave name of the retail park where to go for collection but not the name of the Parts Company. Fortunately I had asked in a previous email for the telephone number, so was able to ring the number and ask them who they were and where to go in the retail park. The item is what was ordered and cheaper than elsewhere, so would order again from MuTub, but would want to know how long is the wait before ordering, especially for an urgently needed part.
...Mrs Catherine Dobson
|Thanks for the reply email, the part arrived Saturday at 17:00. Thank you.. Already fitted, spot on part.
|Excellent and fast service as always. Thanks.