We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.
...Barry Elder
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very pleased with product, although not delivered on the day specified, and the dispatch time was a lot longer than I expected
...Karen Alexander
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Everything fine with the part but I was disappointed with the slow delivery.19 May until 1 June.
...robin drummond
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Thank you. Order arrived safely. Although later then expected you kept me informed at every step which was much apretiated. Thanks for sterling service.
...John Alden
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Exellent service,will use again
...Angela Hill
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Hi there,
I was disappointed that it took over two weeks to deliver a product that was in stock, and appeared to sit with the courier company for some time. I had to chase several times for resolution, and paid for an item I had not received some two weeks before receiving the goods.
Thank you
Lee Bedford
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Hello Lee
Looking through the order notes between us and our distribution I am also very disappointed. This looks like it has gone via a courier and just just been lost in the courier company nonsense of "its on its way".
Sorry for the inconvenience and I will be passing this through the correct channels.
Regards
...Lee Bedford
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I order from MyTub Ltd at least a few times a year. The website couldnt be simpler to use and my order is always delivered to me without any problems or delay. I have never had cause to complain about any of the products that MyTub Ltd supply. Thank you.
...Lisa Smith - Bircham Dyson Bell
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were the cheapest price i could find, kept me up to date with my order even after delivery, will use again and highly recommended, thank you.
...anthony hall
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Excellent customer service. Very friendly and helpful staff who kept me fully informed and the item was avalialble for collection as promised.
Competitive price as well so a very good buying experience.
Thanks,
Mick Gordon.
...Mick Gordon
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excellent service - couldnt fault it
...cosmo leisure
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£
£121.08 
