Kept fully informed of the product availability and options avaialble.
Delivery made in promised timescale
...Mr J P Lightfoot
|International order and delivery was extremely efficient with prompt and frequent communication. Thanks for all your assistance especially Christine.
|The admin staff kindly brought forward the 1 month long delivery time so that we could receive our bath before Christmas. Unfortunately it didnt arrive on said date, so had to wait until the store opened after New Year. Although the product was good value for money, the free delivery that attracted us to the website in the first place was outweighed by the long wait for the product. All members of staff we spoke to were helpful and polite.
|order arrived on time and as described. thanks.
...mr Paul East
|Cusomter service is great. I ordered a part needing it to be shipped to the US and the customer service team quickly got the part to me and kept me inofmed of my order throughout the process. Unfortunately, through no fault of the MYTub team, the part did not fit. For those ordering parts from the US verify the OD verses the ID of the fittings. I ordered a 50mm push fitting coupling and got exactly what I ordered. The coupling is apparently measured by the OD and I needed a push fit coupling to fit a 2" 50mm ABS pipe. In the US that would be 2" 50mm ID and about 54mm OD. Lesson learned.
|Although the items were not in stock bummer!, the MyTub ladies did their very best to get them to me as soon as possible. Many thanks ladies!!
...J J A VAN WEERELD
|I AM VERY PLEASED WITH MY ORDER AND WOULD USE YOU AGAIN
|Very pleased with your service; collected Grohe 3000 Shower Valve today without any problem.
|Excellent prompt service - would have no hesitation in recommending