Thanks for the order completion. The valve arrived at my sons exactly as promised. Now I just have to instal it!
...James Dewar
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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
...Jo Martin
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Dear Sir
the goods have arrived. Thank You.
the only issue i have is that they took a long time to be delivered.
Yours Faithfully
Graham Blackburn
...Graham Blackburn
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Hi - confirmation that our order arrived safely. Thanks
...Steven Blower
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Great Thanks
...P A Hollings
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Good price, prompt delivery - excellent customer service. Ordered online and Internet problem meant I had to start my order again. Second attempt worked no problem. Within minutes I got a phone call from a charming lady who said she had noticed that I appeared to have ordered two firebacks within minutes of each other. Did I really want them both or just one I told her what had happened and she said not to worry she would sort it out and arrange to refund my card.
Great service - thank you.
Barry
...Barry Perrott
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Fantastic customer service
Item is perfect Really pleased with it
Would certainly recommend company to anyone
...Kate badger
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Item delivered on time and is just the job matched existing taps in bathroom.
Good service and no problems
...Kenneth Manners - None
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Nice product, cracking price. Only slight complaint is that it took nearly a week to be given a delivery date. Would recommend though.
...David Townend
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Great service, goods arrived a day early .
...I Lowe
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£
£2523.48 
