On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Still waiting for my item, wrong item delivered and now told correct item not in stock. This is contrary to the stock enquiry information I was given when I placed my order. This is now holding up my builder and I will now possibly be charged for the delay in his time.
Can you please update me when my order will arrive
Thanks.
...Nicholas Undrell
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Good communication throughout the transaction, fast delivery and good quality products, overall a success - would recommend to others and would buy again myself.
...JEREMY EDDY
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Thank you for your tireless and patient work in tracking down a discontinued item which I was pleased to receive from the excellent courier service
...Paul John Manley
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Just want to say excellant service with a decent delivery service for the home DIYer. Internet page have good information on products. Keep up the good work
...John Brown
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Very good company keeping me updated although delivery took longer than expected I have now received my order.
...Mrs Marian Simmonds
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Many thanks for an accurate service. The parts arrived according to the confirmation email. Just one thing though, I had asked for a price and availability check prior to ordering and clicked through the quote to attach the details to my order, as suggested but the delivery date quoted did not match the final delivery date confirmed by email. Maybe I did something wrong, maybe I did not, either way, it was not clear but I am still happy and will use your services again, thank you.
...Harmony Plumbing
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Excellent service and communication. Product as described and arrived swiftly. 5 * service would throughly recommend!
...Tracey Eve
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My Tub were very helpful during the ordering process with good and regular updating of information until the goods became available.
...Ian Birrell
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Many thanks for your prompt and efficient service.
John.
...JOHN BRAITHWAITE
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£
£2523.48 
