|Toilet seats were poor quality. Dont think they were genuine roca toilet seats as advertised.
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I have spoken with the delivering branch and these are indeed genuine Roca products.
You are very welcome to return them for a full refund.
I will be calling Roca today to give them your feedback and ask their comments.
|Received package on Tuesday 0710 -thank you for all the help and support not actually had control knob installed on fire yet though
|I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
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Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
|Very efficient service at a very competitive price . Parts correct and delivered on time with plenty of comunication. Many thanks My Tub.
|Item received with thanks.
A very prompt service, many thanks.
...A D Weatherley
|Thank you for the service that exceeded expectations, especially when your staff contacted me by telephone to advise that the part was obsolete, but then they went the extra mile to search and source the item from another suppliers old stock.
True customer service.
Thanks, I will be back.
|1st class service Thank you
...Mr G Robinson
|The product was in good condition and simply did the job, it was delivered very quick. Highly satisfied.
|All the items we purchased arrived in good condition and on time. You did very well and I would not hesitate to recommend your company to my family and friends.
...John Harold Davis
|Great service with no problems. Delivered sooner than expected.