Excellent service, good communication, quickly located a part that everyone else said was obsolete.
...Piers Goodman
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Thankyou for your product which I was very pleased with
Regards
Judith
...Judith Harkus-Jeffries
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This was a first class service, I was updated as to when to expect delivery, and it happened as promised. The cistern was a direct replacement and I was put right by yourselves as I nearly ordered a side entry instead of a bottom entry, so thanks for that. The only drawback was that the inlet, outlet and overflow are all in the correct position but the two screw holes that hold the cistern to the wall have been moved about 38", so a straight forward exchange took longer than it should have. Not your fault its Twyfords.
...Kevin D Fuller
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I searched everywhere for 4 replacement radiants for our gas fire of many years. I eventually found your site with the result they were delivered on time, very well packed and brand new radiants to boot.
Christine kept me informed of progress which helped enormously.
Thank you so very much indeed.
...Mike Diamond
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100% Helpful and Friendly Team, Top Marks and Thanks, I will keep your details for future supplies.
Regards Mark
...Mark Fowler - Trade Connections Ltd
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An early delivery of spares which were correct and complete. Whats more they work. thank you. Stan Tyacke
...Stanley William Tyacke
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Item arrived on date advise. Very happy with service. Thank you!
...Chris Tabori
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Happy with delivery of new Toilet Seat, provided with regular update on delivery which arrived on date as advised. Felt that delivery could have been a little swifter however as had paid for item in good time but took a while for delivery, regular updates however were reassuring. Will use again.
...Richard Bannister
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Great service, great prices, excellent delivery asap, no quibble, no problem , will definitely use My Tub again !
...Brian Welch
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£
£220.59 
