Was surprised by the lead time on our order of Twyfords bathroom furniture and sanitary ware but think this is down to Twyfords rather than MyTub. The order processing was very smooth and we preferred to receive the whole order in one delivery and on the date predicted. Delivery was on time and courteous. We especially appreciated the help of the support team to help process a return and credit of a faulty shower tray. Steve really adopted a personal touch to argue our case with Twyford and the refund was effected with minimal effort from us.
...Peter Morris
|
Brilliant and smooth service. A superb, high quality product. Will most definitely use this company again! Many thanks.
...Wendy Fagan
|
Redeemed by good customer service Thanks Deborah after wrong product delivered.
The wrong product was delivered but after a call to Mytub the correct part was delivered a few days later. You find out how much a company values its customers when theres a problem to sort out and Im happy with they way Mytub dealt with correcting the mistake. Thank you.
...James
|
great customer service and communication. Competitive prices too.
...Charles Nicholls
|
Perfect! Just what I needed and prompt delivery.
Thank you
...Alan Vass
|
Rad valves arrived ontime good service on that -small packages could come via post more quickly. site search may not work well when precise name of component is not known.
...simon mead
|
Great communication and follow-up over an obsolete part. A company to trust. Many thanks.
...James Longwell
|
Yes, Order received intact, very speedy delivery thank you
...Southcoast Plumbing Supplies Ltd
|
Thanks for a very good service
...Turnleys Ltd
|
Im happy to say you have provided me with an excellent service in sourcing the boiler part i needed. Two other companies had advised the part was obsolete, despite it being listed on their websites and taking payments. Im still waiting for a refund from the second company 5 days later! I phoned My Tub who checked while i was on the phone to confirm they could get the part and consequently it was with me in two days.
...George Paparestis
|
£
£114.64 
